Common Questions
Everything You Need to Know
Answers to the questions churches and ministries ask most before getting started with professional media production.
Getting Started
Do I need technical experience to work with you?
Not at all. Most of our clients are pastors, ministry leaders, or volunteers with no production background. We handle every technical detail — equipment setup, software configuration, crew coordination — so you can focus on your message, not the machinery.
How soon can you start? What is the typical lead time?
For recurring weekly services, we typically need 2–3 weeks to set up equipment, test streams, and onboard your team. For single events, we recommend booking at least 3–4 weeks out to ensure crew availability and venue access. Urgent or same-week bookings are sometimes possible — contact us directly.
Do you serve churches outside our local area?
Yes. We travel nationally for conferences, large events, and multi-day productions. Remote consulting and remote live-stream management are also available for ministries that already have some local equipment in place.
What denominations or ministry types do you work with?
We serve Christians across all traditions — Baptist, Pentecostal, non-denominational, Catholic, Methodist, and more. Our team is ministry-minded, and our goal is always to amplify the Gospel, regardless of tradition.
Live Streaming
Which platforms can you stream to?
We can stream simultaneously to YouTube Live, Facebook Live, your church website embed, Vimeo, and custom RTMP destinations. Multi-destination streaming is included in our Growth and Ministry Pro packages.
What internet speed do we need for live streaming?
For HD (1080p) streaming, you need a minimum of 10 Mbps dedicated upload bandwidth at the venue — wired ethernet preferred. We will audit your connection as part of onboarding and recommend solutions if your current setup falls short.
Can you handle streaming in a venue with no existing infrastructure?
Yes. We can bring a full mobile production kit including cameras, switcher, audio interface, and a bonded cellular internet unit that combines multiple LTE signals for reliable streaming anywhere — even outdoors.
What happens if the stream drops mid-service?
Our production workflows include a backup stream path and a monitoring dashboard watched by a dedicated technician. If a drop occurs, we restore the stream within seconds and record locally so nothing is permanently lost.
Video & Post-Production
How long does video editing and delivery take?
Standard sermon edits (cuts, color grade, lower-thirds, title card) are delivered within 3–5 business days. Full-length event highlights, music videos, or documentary-style productions typically take 2–3 weeks depending on scope. Rush delivery is available.
Do you provide lower-thirds and custom graphics?
Yes. We design branded lower-thirds, title cards, announcement slides, and sermon series graphics that match your church's visual identity. Custom motion-graphics packages are available as an add-on.
What video formats and resolutions do you deliver?
We deliver in 4K, 1080p, or 720p depending on your package and use case. File formats include H.264 MP4 for online use and ProRes for archival quality. We can also optimize exports for specific platform requirements (YouTube, Instagram Reels, etc.).
Music & Audio
Do you record live worship or only studio sessions?
Both. We record live worship in your sanctuary — multitrack audio from the stage during an actual service — and we also offer studio-quality recording sessions for albums, singles, and podcast intros. Many churches combine both.
What is included in a worship album package?
Our music production packages cover session recording, professional mix and master, lyric video production, and digital distribution (Spotify, Apple Music, YouTube Music). We can also handle album artwork design.
Can you fix poor audio from previous recordings?
Often, yes. Our audio restoration process can dramatically improve recordings that have noise, reverb, inconsistent levels, or poor room acoustics. Send us a sample clip and we will give you an honest assessment for free.
Pricing & Contracts
Do you require a long-term contract?
Our recurring service packages are month-to-month with a 30-day notice period. We do not lock you into multi-year agreements. Single-event bookings are covered by a simple event agreement signed at booking.
What is included in the monthly packages?
All monthly packages include a dedicated production partner, weekly service coverage, post-production editing, cloud storage for deliverables, and email/phone support. Higher tiers add multi-camera setups, multi-platform streaming, and faster editing turnaround. See our Pricing page for the full breakdown.
Do you offer discounts for smaller or budget-constrained ministries?
Yes. We offer reduced rates for church plants, nonprofit ministries, and missionary organizations on a case-by-case basis. Contact us to tell us about your situation — we believe Kingdom work should not be held back by budget.
Is there a setup or onboarding fee?
There is a one-time equipment assessment and configuration fee for new clients setting up a full production system in their venue. For clients using our mobile production kit, there is no additional setup charge.
Equipment & Ownership
Do we own the equipment, or is it yours?
In our standard monthly service model, we bring and maintain the equipment — you do not need to buy anything. If you prefer to own your own gear, we offer equipment consulting, procurement, and installation services where everything becomes yours.
Can you train our volunteer team to run the production?
Absolutely. We offer volunteer training workshops where we teach your team camera operation, audio mixing, streaming software, and basic post-production. Many churches phase from fully-managed production into a hybrid model as their volunteers grow in skill.
Still Have Questions?
Schedule a free 30-minute discovery call. We'll walk through your specific situation and answer everything in detail.